Land Package Changes: Prior to 45 days before departure, there is a $50 per person fee for any changes, including name substitutions, made once initial payment has been received by the Operator. Within 45 days of departure, a change in departure date, hotel or number of passengers will be treated as a cancellation, and cancellation charges will apply. Name changes are subject to hotel acceptance and penalties.

 

 

Scheduled Air Cancellations & Changes: Once scheduled air tickets are issued, no changes are allowed. Scheduled air tickets are non-refundable. Rebooking scheduled air if airline permits rebooking, with an airline imposed change fee, is possible if the reservation is canceled with the airlines at least 24 hours prior to the scheduled departure time. Regular cancellation penalties will apply to the land portion of scheduled air bookings.

 

CUSTOMER IDENTIFICATION AND PROOF OF CITIZENSHIP

The Transportation Security Administration (TSA) requires all airline passengers to provide the following Secure Flight Passenger Data:

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• Full Name as it Appears on Government-Issued I.D.

• Date of Birth

• Gender

• Redress Number (if available)

 

Names provided to Lone Star Travel for customers must be an EXACT MATCH to the Government-Issued ID that will be used during travel. The customer is responsible for all fees and expenses that may be incurred due to an incorrect name, or to the denial of travel due to an incorrect name. A name revision fee of $25 per person will be assessed by Lone Star Travel for name corrections or revisions, in addition to other fees assessed by airlines or other suppliers.

 

It is the customer’s responsibility to verify that a passport is valid at the time of departure, remains valid for a minimum of six months beyond the return travel date, and contains sufficient BLANK pages to attach any required visas for their travel. Some countries may require that children under 18 years of age must travel with the consent of both parents. Please verify the most current documentation and entry requirements with the country’s consulate, an immigration office or at www.travel.state.gov. Failure to comply with these regulations may result in denied boarding, denied entry, and/or government imposed fines. No refund will be issued for losses incurred as a result of failure to obtain or provide required valid documentation.

 

Updated information regarding security measures and requirements for air travel are available at http://travel.state.gov. It is highly recommended for the customer to check this website for possible changes due to security measures and air travel for their scheduled destination(s). It is the customer’s responsibility to verify current entry requirements and obtain the necessary travel documentation based on the country of origin, destination and any countries in which a stop is scheduled. An entry visa and passport may be required. 

 

DOCUMENTS - Documents will be issued on fully paid reservations approximately 21 days prior to departure. Fees apply for the replacement of lost or destroyed documents and for expedited delivery.

 

CHANGES PRIOR TO DEPARTURE – Lone Star Travel will assess a fee for each customer initiated change to the reservation after receipt of payment, and additional airline, hotel and/or supplier fees may also be charged. Any change made will result in the reservation being re-priced at the rate in effect at the time of the change. A “name change” constitutes a cancellation and cancellation fees will apply.

 

CANCELLATIONS & REFUNDS – Lone Star Travel will assess a fee for cancellations. Additional airline, hotel and/or supplier fees may also be charged. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. While every effort will be made to provide all items on the travel itinerary as booked, Lone Star Travel reserves the right to cancel or alter any reservation for any reason prior to departure. Should this occur, refunds will be made without any further obligation by Lone Star Travel.

 

RESPONSIBILITY:

Lone Star Travel offers retail travel services which are provided by separate and independent vendors of travel services to our clients. Lone Star Travel represents and acts as agent for disclosed principals and independent contractors, including carriers, transportation companies, tour operators, wholesalers, service companies, hotels, etc. Lone Star Travel does not operate, control, or otherwise provide the services of the aforementioned travel vendors. Customer agrees and understands that Lone Star Travel is not responsible or liable for any acts, omissions, financial stability, delays or changes by any of these entities. Neither Lone Star Travel nor any of its representatives shall be or become liable or responsible for any loss, injury, damage to person, property, or otherwise in connection with any accommodations, transportation or other services resulting directly or indirectly from any extraordinary circumstances, including but not limited to acts of God, dangers incident to the sea, fire, breakdown in machinery, acts of governments, de jure or de facto, war, hostilities, civil disturbances, strikes, riots, thefts, epidemics, medical quarantines, customs regulations, defaults, delays or cancellations of or changes in itinerary, routing or schedules from any cause beyond the control of Lone Star Travel or from any loss or damage resulting from insufficient or improperly issued passports, visas or other documents. In the event an airline or travel vendor declares bankruptcy, it is not obligated to carry the client or to provide funds. Money given to Lone Star Travel immediately becomes the property of the airline or travel vendor as required by law. Lone Star Travel is not allowed to provide refunds for vendors who have declared bankruptcy. If an airline or travel vendor declares bankruptcy, it might continue services or stop completely. Other airlines or travel vendors might provide alternative services under the limited circumstances.

 

 

Thank you for choosing Lone Star Travel for your travel needs!